Paul Goldberger on Our Cell Phones, Our Disconnected Selves

The cell phone has changed our sense of place more than faxes, computers, and e-mail.

There is a connection between the idea of place and the reality of cellular telephones. It is not encouraging. Places are unique—or at least we like to believe they are—and we strive to experience them as a kind of engagement with particulars. Cell phones are precisely the opposite. When a piece of geography is doing what it is supposed to do, it encourages you to feel a connection to it that, as in marriage, forsakes all others. When you are in Paris you expect to wallow in its Parisness, to feel that everyone walking up the Boulevard Montparnasse is as totally and completely there as the lampposts, the kiosks, the facade of the Brasserie Lipp—and that they could be no place else. So we want it to be in every city, in every kind of place. When you are in a forest, you want to experience its woodsiness; when you are on the beach, you want to feel connected to sand and surf.

This is getting harder to do, not because these special places don’t exist or because urban places have come to look increasingly alike. They have, but this is not another rant about the monoculture and sameness of cities and the suburban landscape. Even when you are in a place that retains its intensity, its specialness, and its ability to confer a defining context on your life, it doesn’t have the all-consuming effect these places used to. You no longer feel that being in one place cuts you off from other places. Technology has been doing this for a long time, of course—remember when people communicated with Europe by letter and it took a couple of weeks to get a reply? Now we’re upset if we have to send a fax because it takes so much longer than e-mail.

But the cell phone has changed our sense of place more than faxes and computers and e-mail because of its ability to intrude into every moment in every possible place. When you walk along the street and talk on a cell phone, you are not on the street sharing the communal experience of urban life. You are in some other place—someplace at the other end of your phone conversation. You are there, but you are not there. It reminds me of the title of Lillian Ross’s memoir of her life with William Shawn, Here But Not Here. Now that is increasingly true of almost every person on almost every street in almost every city. You are either on the phone or carrying one, and the moment it rings you will be transported out of real space into a virtual realm.

This matters because the street is the ultimate public space and walking along it is the defining urban experience. It is all of us—different people who lead different lives—coming together in the urban mixing chamber. But what if half of them are elsewhere, there in body but not in any other way? You are not on Madison Avenue if you are holding a little object to your ear that pulls you toward a person in Omaha.

The great offense of the cell phone in public is not the intrusion of its ring, although that can be infuriating when it interrupts a tranquil moment. It is the fact that even when the phone does not ring at all, and is being used quietly and discreetly, it renders a public place less public. It turns the boulevardier into a sequestered individual, the flaneur into a figure of privacy. And suddenly the meaning of the street as a public place has been hugely diminished.

I don’t know which is worse—the loss of the sense that walking along a great urban street is a glorious shared experience or the blurring of distinctions between different kinds of places. But these cultural losses are related, and the cell phone has played a major role in both. The other day I returned a phone call from a friend who lives in Hartford. He had left a voice-mail message saying he was visiting his son in New Orleans, and when I called him back on his cell phone—area code 860, Hartford—he picked up the call in Tallahassee. Once the area code actually meant something in terms of geography: it outlined a clearly defined piece of the earth; it became a form of identity. Your telephone number was a badge of place. Now the area code is really not much more than three digits; and if it has any connection to a place, it’s just the telephone’s home base. An area code today is more like a car’s license plate. The downward spiral that began with the end of the old telephone exchanges that truly did connect to a place—RHinelander 4 and BUtterfield 8 for the Upper East Side, or CHelsea 3 downtown, or UNiversity 4 in Morningside Heights—surely culminates in the placeless area codes such as 917 and 347 that could be anywhere in New York—or anywhere at all.

It’s increasingly common for cell-phone conversations to begin with the question, “Where are you?” and for the answer to be anything from “out by the pool” to “Madagascar.” I don’t miss the age when phone charges were based on distance, but that did have the beneficial effect of reinforcing a sense that places were distinguishable from one another. Now calling across the street and call-ing from New York to California or even Europe are precisely the same thing. They cost the same because to the phone they are the same. Every place is exactly the same as every other place. They are all just nodes on a network—and so, increasingly, are we.

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