Hotel residential suite with sofa, coffee table, and bed.

In Charlotte, North Carolina, a Boutique Hotel Brings a Community Together

An interior designer, an architect, and three hoteliers teamed up to create Refuge, a unique and petite hotel in downtown Charlotte.

A new pop-up hotel near downtown Charlotte, North Carolina is leading a double life.

On one hand, Refuge is a five-room laboratory for 21st-century guests—a means to discover their likes and dislikes in an era of rapidly changing hospitality trends.

On the other, it’s a consciousness-raiser. Its owners—second-generation Indian Americans whose parents immigrated here in 1981— want to bring non-white culture out into the open through their hotel’s aesthetics. For that, they hired interior designer Alicia Hylton-Daniel, a Jamaican native living in Durham.

“We wanted to execute elements of her Jamaican culture and ours, which is Indian,” says Nimisha Patel, co-founder and creative director for the Refuge hotel brand.

More than 50 percent of hotel rooms in the U.S. are owned by natives of India, the result of a 1965 immigration policy shift. Some migrated here as engineers or doctors. Others, schooled in real estate, invested in hotels. “Our parents operated roadside motels and hotels, because hospitality is innate in our culture,” she says.

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A detail image of a guestroom showing bed, and bathroom area behind it.
Each of the five guest rooms at Refuge boasts a unique style and color palette courtesy of Alicia Hylton-Daniel. COURTESY REFUGE HOTEL

In 2019, Nimisha and two Refuge co-founders—her husband Jay and his brother Anup—set out to redefine hospitality. Their biggest challenge was combing through communities to find properties that other developers eschewed. “We thought it feasible to go into a neighborhood near Charlotte’s central business district,” she says. “VRBO and Airbnb uncovered that people like to be in a local neighborhood.”

What they found in the walkable Belmont neighborhood—tucked in between shops, breweries, and tattoo parlors—was a one-story building with a Mexican restaurant on one side and an empty burger joint on the other. They bought it, continued renting to the restaurant owners, and converted the burger joint into a hotel and cocktail lounge. Hylton-Daniel focused on the interiors and reached out to architect Nathan Umstead, founder of Raleigh’s Evening Studios, for room configuration.

Together, they designed a destination where guests can stay and neighbors can gather. “We all looked at this as a way to breathe life into this building that’s 65 years old—one more time,” Umstead says. “The lounge is the first thing you step into, then the hallway, and the five rooms.”

 guest room featuring bunk beds and a desk
One guest room features bunk beds and is intended for families travelling together. COURTESY REFUGE HOTEL

Each quirky room is way below 300 square feet, when a typical entry-level hotel room measures 300-350. One room features two beds with facing footboards across from sitting area and kitchenette. Another offers four queen bunkbeds, four dressing stations, and an extra bath. One more offers a king bed and a nook for crib or teleconferencing.

All benefit from Hylton-Daniel’s selective, splashy touch with ceramic tiles, lighting pendants, high-end wallpaper, and eclectic art— including photos of cricket-playing Indian women. “Alicia was critical in bringing all that to life,” Nimisha says. “It’s a hotel but an experimental space.”

That’s because in two years, a new and permanent hotel will arise there, with 100-130 rooms. “We’ll design with the community—it’ll be based on what we’re seeing in this space,” she says.

That means a hotel branded by a diverse team of owners, designers, guests, and neighbors.

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